East Texas Precast is a privately owned business with over 200 employees, but since we have a limited office personnel, we didn’t need in-house IT, but did need a quick response when IT problems arose. In the past, we had used a managed service where technicians would visit our site, but this would sometimes take days to occur. In addition, we found the only financially feasible way to use this service was to wait until several problems pile up. With HCANS, we were able to develop a solution that is fiscally responsible and allows us to receive timely solutions. HCANS’ remote software allows their staff to correct problems as they occur, and with their simple desk top systems, we can receive near-immediate feedback if problems occur. In addition, HCANS has become our one-stop shop for all our tech needs, as we can purchase new equipment from them. Most importantly though, HCANS operates more like a member of our business than just a consultant. They not only understand our computer network and our IT needs, but as people. They have been to events in our lives, both professional and personal. Whether it’s a vendor or a client, that’s something that I look for in a business partner.
– Mike Stites, President, East Texas Precast