East Texas Precast is a privately owned business with over 200 employees, but since we have a limited office personnel, we didn’t need in-house support, but did need a quick response when problems arose. In the past, we had used a service where technicians would visit our site, but this would sometimes take days to occur. In addition, we found the only financially feasible way to use this service was to wait until several problems piled up. With HCANS, we were able to develop a solution that is fiscally responsible and allows us to receive timely solutions. HCANS’ remote software allows their staff to correct problems as they occur, and with their simple help desk system, we can receive near-immediate feedback if problems occur. In addition, HCANS has become our one-stop shop for all our needs, as we can purchase new equipment from them. Most importantly, though, HCANS operates more like a member of our business than just a consultant. Whether it’s a vendor or a client, that something that I look for in a business partner.
– Chris Romani, Sales Associate, East Texas Precast